#INTRODUCTION
- What is OMNiChannels
- OMniLeads Introduction
- Omnileads’s Features and funtionalities
- Where and how can I use it ?
- OMniLeads Architecture
- What is Asterisk
- Asterisk CallCenter Features
- What is Kamailio

#INSTALLATION
- OMniLeads installation
-
#INITIAL CONFIRMATION
- Create supervisor user
- Create telephony module
- Extra language installation
- Create agents group
- Create agents
- Create agent pauses
- First agent login

#PSTN ACCESS CONFIGURATION

#PBX INTEGRATION
- Access configuration to PSTN
- ABM of trunks explanation
- SIP trunk between OMniLeads and a PBX system
- SIP trunk between OMniLeads and a PSTN access provider
- Outbound calls routing configuration

- Referring calls from PBX (IVR, incoming routes, extensions), to incoming OMniLeads campaigns.
- Calls and transfers from OMniLeads to PBX resources (extensions, ring groups, queues, etc.).

#CAMPAIGNS
- Telephone Campaigns
- Dispositions
- Campaign contact database
Forms
- Campaigns, Dispositions & Forms
- Manual Campaigns
- Preview Campaigns
- Predictive dialer campaigns
- Inbound Campaigns
- Plantillas de Campaña
- Interaction with external CRMs
- Configuration of the Predictive Dialer modul

#AGENT MANUAL
- Agent Manual
- Agent Session
- Manual Campaigns
- Preview Campaigns
- Outbound Dialer Campaigns
- Inbound Campaigns
- Call Actions
- Agendas, Call Dispositions and Contacts

#METRICS, REPORTS, RECORDINGS AND SUPERVISION
- Reporting, Recordings and Supervision
Recordings
- Inbound Campaigns output
- Outbound Campaigns output
- General Call Reports
- Agent Reports
- Realtime Supervision

#CRM INTEGRATION
- CRM integration
- OMniLeads to CRM Interaction
- CRM to OMniLeads Interaction

#OML API
- OMniLeads RESTful API
- Login Endpoint
- Call generator endpoint
- Disposition options list endpoint
- Dispositions list endpoint
- Create new disposition endpoint
- Create new contact and assign it a new
- disposition endpoint
- Disposition update endpoint
- Routing request to the external CRM system

#administrator management
- Upgrades
- Changes of network parameters (Hostname and/or IP Address) and changes of passwords of services
- Back & Restore
- Users unblock
- OMniLeads uninstall